Returns & Exchanges
At Cinderella Eco Sales, we want you to be completely satisfied with your sustainable home solutions. If your purchase does not meet your expectations, you may return eligible items within 30 days of delivery for a refund or exchange.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all manuals, accessories, and protective inserts are included to prevent damage during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt for reference.
Inspection and Refund
Once our warehouse receives and inspects your return to ensure it meets our quality standards, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing